‘Some chaos’ for clients in big test for system after crash
Wednesday was cheque issue day for provincial income assistance and disability clients. The ICM system updates the necessary client information, which is then sent to another old computer system to cut the actual cheque or deposit money into a bank account, said Kinna.
It was the first “real strain” on the system since it crashed in early May, said Kinna.
Social Development Minister Don McRae said there did not appear to be any major problems.
“I’m not going to be able to say it’s been perfect yet, and hopefully this isn’t as good as we can get, but I know the managers and also the front line staff were stepping up big time to ensure (Wednesday) would go as seamlessly as possible,” McRae said.
“We’ll be watching closely and hopefully, knock on wood, everybody is properly served.”
The $182-million ICM system crashed in early May, slowing down to unusable levels in some parts of the province and prompting a safety warning from B.C.’s independent Representative for Children and Youth.
The software was designed to link child welfare and income assistance cases across three government ministries, but has been plagued with slow performance and complaints about unintuitive design since its main phase went online in 2012.
Technology Minister Andrew Wilkinson said the ICM system has been running at “full capacity” with 3,400 users for the past 10 days.
“It seems to be operating completely normally now,” he said Wednesday.
The crash was caused by a “traffic jam” in user traffic on the system, that was an “anomalous situation,” he said.
“It’s kind of the configuration of data packets and how it’s moving and when, and I gather they’ve been able to do some tweaking to get it running much more smoothly now,” said Wilkinson.