News release
August 17, 2023 Burnaby, British Columbia Employment and Social Development Canada
Service Canada has been working diligently to deliver high-quality, simple, easy-to-access and secure services to Canadians, no matter where they live. As technology advances and clients’ service delivery expectations change, the Government of Canada is taking steps to further modernize its delivery methods and available services.
As part of these modernization efforts, Service Canada has improved the online My Service Canada Account (MSCA) to allow anyone with an account to view their Social Insurance Number (SIN) securely online.
- Clients who apply for a new SIN online will be able to view a confirmation of their SIN digitally on MSCA.
- Clients with an existing SIN, and who already have an MSCA account, will be able to view their SIN securely in the MSCA application.
- Clients who have an existing SIN, but do not have an MSCA account, will be able to view their SIN securely online after creating an account and validating their identity.
- Clients will still automatically receive their SIN confirmation letter by mail.
This digital service will improve efficiency and reduce the need for clients to visit a Service Canada Centre, especially newcomer and international student clients, who account for the majority of our SIN service transactions. Coupled with the ability to apply for a SIN online, this new service can help clients self-serve digitally from start to finish in the SIN process, avoid in-person queues, and have access to a digital record of their SIN any time they need it. Social insurance numbers enable Canadian citizens, permanent residents and temporary residents to work in Canada and have access to benefits and services from government programs anytime, anywhere.
The MSCA registration process previously required a SIN during the identity validation stage. This initiative will allow successful online SIN applicants to register for MSCA without a SIN. Other identity validation elements, namely the Unique Client Identifier issued by Immigration, Refugees and Citizenship Canada or the Birth Registration Number appearing on the Canadian birth certificate, in combination with a SIN application number, will now be accepted when registering for a My Service Canada Account.
Quotes
“Service Canada is committed to its ongoing efforts to improve the delivery of government services. Applying for and viewing your Social Insurance Number online removes the need to go in-person to a Service Canada Centre and gives clients the flexibility of applying online at their convenience. We will continue to identify gaps and areas of improvement to ensure that Canadians receive the highest quality of service.”
– Minister of Citizens’ Services, Terry Beech
Quick facts
- Applications for SINs are rising sharply in Canada, primarily due to the growing number of newcomer arrivals. This influx is having a significant impact on the demand for in-person services at Service Canada Centres.
- In fiscal year 2022–2023, of the 2.6 million SIN transactions recorded, newcomers (e.g. international students, temporary or permanent residents) accounted for 70 % of the total number of clients (1.8 million).
- Service Canada will process the Social Insurance Number within five business days if the online application is complete with all required documents. Once the application is processed, the Social Insurance Number will show up on the client’s MSCA.
Associated links
Contacts
For media enquiries, please contact:
Ronny AI-Nosir
Press Secretary
Office of the Minister of Citizens’ Services, Terry Beech
ronny.alnosir@hrsdc-rhdcc.gc.ca
Media Relations Office
Employment and Social Development Canada
819-994-5559
media@hrsdc-rhdcc.gc.ca
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This is on Govt of Canada Website go to the link here
