January 7th, 2016
Every year as part of our commitment to continuous quality improvement, Community Living BC conducts an Annual Service Satisfaction Survey by telephone with a randomly selected group of self advocates and family members from across the province.
The results from this survey help inform us about areas of service delivery that may need improvement and where supports and services are working well.
The information also guides us in the development of our service and strategic plans.
This year’s survey is being conducted during January 2016 by Mustel Group, an independent research firm. CLBC is providing Mustel with a list of individuals and family members who are receiving CLBC supports.
Mustel Group uses this list only while completing the survey and will delete it once the survey is completed.
All responses to the survey questions will be completely confidential and anonymous, and no identifying information is provided to CLBC with the results.
Anyone contacted can choose to say “no” if they are not comfortable with participating.
If you have any questions or need further information about the survey, please contact Lynn Bruce, Manager of Quality Assurance at Lynn.Bruce@gov.bc.ca or .